ticket canceled

Q: I double click on a ticket in a ticket finder and it comes up canceled, but it was not red in the finder, and I did not delete the ticket.

A: If you open a (non modal) ticket finder and double click on a ticket, edit that ticket, save your edit, close that ticket...then go back to the finder that is still up, double click on the same ticket...you get a canceled ticket. Because modal finders do not automatically update, the ticket finder gets the original ticket, before the edit, which is now canceled as a result of the edit.

If you refresh the finder before double clicking on a ticket, you'll retrieve the right ticket.

Last updated: 04/28/05